Returns & Exchanges

You have 30 days after delivery to start a return. Unused items in original condition are the ones we can take back.

Final-sale pieces, opened fragrance, and used color cosmetics may be refused.

Current return settings

The request lands with the studio team in Hobbs.

Sign in. Open the account used for the order so we can match the receipt.
Request the return. Choose the items from your orders page. You can return part of a quantity.
Tell us what happened. Add a short note and up to 3 photos, 2 MB each.

If the formula is fine and the shade is not, tell us in the return note. We will exchange it when the same product is in stock.

Unopened or gently tried items, inside the return window, with the order number.

The product price goes back to the original payment method after we receive and check the return.

Outbound delivery charges are refunded only when we sent the wrong item or it arrived damaged.

After the request is approved we email the return address. Do not ship a package before that note arrives.

Yes, with the packing slip or order number. Refunds for gifts are issued as store credit unless the buyer asks otherwise.

We review the package within a few business days of it reaching Hobbs. Your bank may take additional time to post the credit.

Write [email protected] or call (313) 979-4449 and we will walk through the order with you.