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About Femme Lux

Supply Chain Transparency

This page explains where your order comes from and what to do if something about a product does not look right. Online orders ship from the Femme Lux studio at 4423 N Grimes St suite 600, Hobbs, NM 88240.

Supply Chain Transparency
  1. 1

    Selection

    We choose each product for the shelf and list the brand on its product page.
  2. 2

    Stock

    Products are received and checked at the studio before they are listed for sale.
  3. 3

    Packing

    Orders are picked and packed by the studio team, then handed to the carrier shown at checkout.

01Authenticity and condition

A product should arrive sealed, in its original packaging, and within its use period.

If a seal is broken, packaging is damaged, or a product looks or smells wrong, do not use it. Start a return or email [email protected] with your order number and a photo.

02Ingredients and batch codes

Ingredient lists come from the brand. Product packaging is the final reference, because brands sometimes update formulas.

Need a batch code or the origin of a product? Email [email protected] with the product name and we will check the stock we hold.

03Who sells to you

Your receipt and invoice are issued by Femme Lux Beauty Supply LLC. The billing details are on the billing page.

Questions? We are listening

Write to [email protected] and someone from the studio will reply.